Returns/Exchange/Refund Policy Simplified:

Our products are custom-made, so we don’t accept retuns /exchanges. It’s your responsibility to make sure you order the right size and color. Also, please double-check your shipping address because we can’t change it once the sale is complete. Our website has measurements to help you choose the right size, and if you need more help, contact julia@michiada.com.

Our knit colors are exclusive, custom-tinted shades for Michiada. Therefore, there may be slight variations from one tinting to another, resulting in some differences between two garments of the same color .

When observing modeling photos featuring exclusive Michiada outfits, it’s important to note that the colors in the processed images may exhibit slight variations. The stunning ensembles by Michiada, captured in these photos, may undergo subtle shifts in color due to post-processing techniques. These variations add a dynamic and unique touch to each image, enhancing the overall visual appeal of the exclusive Michiada fashion pieces.

Return/Refund:

We want you to be happy with your purchase, but we understand that sometimes issues arise. The only time we can accept a return is if you receive a defective or damaged item. If this happens, please let us know within 14 days of receiving the item by emailing us at julia@michiada.com. Include your order number and photos of the items you got. We’ll do our best to get back to you within 48 hours (excluding weekends).

After 14 days, we won’t be able to cover the return under our policy.

For a return to be accepted, make sure the item is unused and in the same condition as when you received it, including the original packaging.

Refunds:

Once we get your return and check it, we’ll email you to confirm. If approved, we’ll process your refund within 3 working days, applying it to your credit card or original payment method.